Frequently Asked Questions (FAQ)

1. What is The Indian Home Vault and how does dropshipping work?
The Indian Home Vault is an online store operating on a dropshipping model. This means we curate and offer a wide range of home-related products from various suppliers. When you place an order with us, we then purchase the item directly from our supplier, who ships it directly to your doorstep. This allows us to offer a diverse selection without needing to manage physical inventory, ensuring you get the best products for your home.
2. What are your shipping policies and estimated delivery times within India?
We strive to process all orders promptly.
 * Processing Time: Orders are typically processed within 1-3 business days.
 * Shipping Time: Once processed, domestic shipping within India usually takes 5-12 business days. Please note that delivery times can vary depending on your location and unforeseen circumstances (e.g., public holidays, logistics issues).
 * Shipping Costs: Shipping costs will be calculated and displayed at checkout. We may offer free shipping promotions from time to time, so keep an eye out for those!
 * Order Tracking: Once your order is dispatched, you will receive a shipping confirmation email with a tracking number to monitor your delivery.
3. What is your return and refund policy?
Your satisfaction is important to us.
 * Return Window: We offer a 7-day return policy from the date of delivery.
 * Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
 * Return Process: To initiate a return, please contact us at Fitnessrattle@gmail.com with your order number and reason for return. We will guide you through the process and provide instructions for sending the item back.
 * Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days. Shipping costs for returns are generally borne by the customer, unless the item received is damaged or incorrect.
 * Damaged/Incorrect Items: In the rare event that you receive a damaged or incorrect item, please contact us immediately at Fitnessrattle@gmail.com with photos of the product, and we will arrange for a replacement or full refund.
4. How can I contact The Indian Home Vault for support or inquiries?
For any questions, concerns, or assistance, you can reach out to our customer support team via email at Fitnessrattle@gmail.com. We aim to respond to all inquiries within 24-48 business hours. Please include your order number in your email if your query relates to an existing order.
5. Are there any hidden charges or duties for orders within India?
No, for orders shipped within India, the price you see at checkout is the final price. There are no additional customs duties or hidden charges. All prices are inclusive of applicable GST.